Detection Guarantee

Our Evolution

When we first launched Reliastra, we offered a “Detection Guarantee” : a promise that we would detect vendor outages faster than the vendor's own status page. While this resonated with engineers, we realized our real value went far beyond detection speed.

We've since evolved our focus from detection guarantees to SLA evidence generation. The reason is simple: detecting an outage is only the first step. What engineering teams actually need is the evidence to hold vendors accountable, recover credits, and prevent future incidents.

What We Guarantee

• Independent Data Collection: All monitoring data is collected from our own infrastructure, independent of any vendor's systems. This ensures no conflict of interest.
• Timestamped Evidence: Every data point includes a precise UTC timestamp, making it suitable for SLA disputes and formal vendor communications.
• Consistent Monitoring Intervals: We maintain the check intervals specified in your plan (standard interval on Free, Starter, and Standard; faster 15-second intervals on Professional and Agency) with 99.9% reliability on our own infrastructure.
• Multi-Region Probes: Monitoring is conducted from multiple geographic regions, providing a more complete picture than single-region checks.

What's Not Covered

• Reliastra cannot guarantee detection of all outages. Some vendor issues may manifest as partial degradation that falls within normal variance.
• We do not guarantee that SLA evidence reports will result in successful credit claims. Vendor response to claims is outside our control.
• Our monitoring covers only the API endpoints and services you configure. It does not cover vendor-internal infrastructure.
• Force majeure events (natural disasters, government actions, etc.) affecting our own infrastructure are exempt from our monitoring guarantee.

SLA Evidence Reports

Our SLA evidence reports are generated from independently collected data and include: incident timeline, latency metrics, error rates, geographic impact analysis, and a methodology description. These reports are structured for use in vendor communications and dispute resolution.

Full evidence generation is available on Standard, Professional, and Agency plans. Professional and Agency subscribers also receive custom-branded reports; Agency subscribers receive client-facing branded evidence.

Questions?

If you have questions about our guarantee or evidence generation capabilities, please contact us at support@reliastra.com.