An SLA is only as useful as the evidence behind a claim. If you cannot show when the service was unavailable, from where you measured it, and how that maps to the contract, credits are optional.
A defensible pack usually includes: a baseline of normal latency and error rates, the window of deviation, the check interval and regions, and the vendor’s published commitment. Methodology matters as much as the chart. Vendors often dispute how you measured, not whether something felt broken.
Reliastra automates collection of independent observations. We do not guarantee that a vendor will pay a credit. Credit decisions sit with the vendor and the contract you signed.
If you already file claims by hand, keep your process. Use Reliastra as the timestamped appendix, not as a substitute for reading the SLA.